Reference

Legal framework for your account

We run 1x lite for Bangladesh visitors who want slots, live tables and sports markets through bKash, Nagad and Rocket. Your access depends on your local law and eligible regions—we clarify what that means below.

Regional eligibilityAccount responsibilityAge verificationPayout termsPolicy contact
1x lite Legal framework for your account
POLICY CONTACT

Reach us for legal or account questions

If you have a question about these terms, your account status, withdrawal verification or a disputed transaction, our support channels are open every day. Live chat is fastest for urgent account matters; email works for document requests or detailed policy queries. We aim to reply to legal and compliance questions within one business day.

Live chat Open the chat widget in the bottom corner of any page—available round the clock for Bangladesh account holders. Our agents handle KYC clarifications, withdrawal status and term interpretation in real time.
Email support Send detailed questions, documents or dispute evidence to our support address listed in your account settings. We log every message and typically respond within twenty-four hours on weekdays.
Help centre Browse our searchable FAQ library for step-by-step guides on identity upload, payment-method changes, bet settlement rules and how we handle chargebacks. Most policy questions are answered there.
DATA & SECURITY

How we handle your information

Your account data—name, date of birth, payment details, device identifiers and transaction logs—is stored on secure servers and shared only with our payment processors, KYC verification partners and game studios as necessary to operate the platform. We use industry-standard encryption for data in transit and at rest. Session cookies track your login state; analytics cookies help us improve page load times and lobby navigation. You can request a copy of your personal data or ask us to delete your account by contacting support; deletion requests are processed within thirty days, subject to regulatory retention obligations for transaction records.

Data storage

We keep your registration details, identity documents and payment records for as long as your account is active and for six years after closure to meet anti-money-laundering and dispute-resolution requirements.

Cookie use

Session cookies remember your login; preference cookies store language and currency choices. We also use Google Analytics to track page visits and lobby usage patterns—no personal wallet or bet data is sent to third-party analytics.

Account security

You are responsible for keeping your password and OTP codes private. If you suspect unauthorised access, change your password immediately and notify support. We will freeze the account while we investigate and restore any lost balance if fraud is confirmed.

Data requests

Email our support team to request a download of your account data, correct an error in your profile, or close your account permanently. We verify your identity before actioning any data request to prevent unauthorised disclosure.

Legal and access answers

We operate under an international online-gaming framework; we do not hold a Bangladesh-specific licence. You must confirm that your use of the platform complies with the laws that apply to you in your region.

We use IP and device location to screen registrations. If we detect access from a jurisdiction where we cannot offer services, your account will be suspended and any remaining balance returned to your payment method after identity verification.

Withdrawals must return to the same payment method used for deposit, or to a bank account registered in your name. We verify ownership through KYC documents before releasing funds to prevent money laundering.

Contact live chat or email support with your transaction ID and a brief explanation. We review the game log, payment processor status and account history, then reply with our decision within two business days.

Studios receive only your session ID and bet details to generate game outcomes; they do not see your name or wallet balance. Payment processors receive your transaction amount, method and account identifier to clear deposits and withdrawals.

Email support with your registered phone number or account ID. We close the account within seven days and delete personal data within thirty days, keeping only transaction records required by anti-money-laundering regulation for six years.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.